Recruiting volunteers

Define the roles first

Write a short description for each volunteer role, covering what the person will do, the time commitment, skills needed, who they report to, and any training. Specific roles recruit better than a general call for help.

Where to find volunteers

• Your existing donors and their networks
• Colleges and high schools with service requirements
• Employers with volunteer time-off programs
• Congregations and civic clubs
• Volunteer-matching websites and your local volunteer center

Screening and safety

Any role involving minors, vulnerable adults, money, or private information calls for screening. That may include an application, references, and a background check. Some states mandate checks for work with children. Train volunteers on your policies and have them acknowledge in writing that they understand them.

Legal considerations

Volunteers should not be promised pay or benefits, and paid employees generally cannot volunteer to do the same work they are paid for. The federal Volunteer Protection Act limits the personal liability of volunteers in many situations, but it does not protect the organization itself. Review your insurance to confirm it covers volunteer activities.

Keep them

People stay when they know their work matters and someone notices. Assign a coordinator, even if that person is also a volunteer. Say thank you specifically. Ask for feedback. Track hours so you can report them accurately to funders.